![]() This competition acts in the players’ favour, as the online casino should be willing to try to resolve the issue informally if the players have a solid case. With so many online casinos around, the competition for players is fierce, as is the desire to protect their reputations. Players should begin with the customer service team but should be prepared to speak to the senior management if they do not get any satisfaction with customer service. The best way to begin is to contact the online casino to talk the issue through. As with any kind of legal action, this is not a decision to take lightly and requires careful consideration beforehand. When this happens, it may be necessary to consider taking legal action against the online casino. Maybe they signed up with an unscrupulous casino that is not running fair games, or the casino they are with is refusing to pay out winnings. ![]() Most players enjoy their experience with no problems, but some may have reason to complain. ![]() The online gambling industry is booming, with current annual revenue estimated at almost £40bn. ![]() Online gambling is now an increasingly popular way for people to spend their leisure time. ![]()
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